Refund/Return Policy

Field & Threads

Custom Orders

Every Field & Threads order is made specifically for you. Because of this, we do not accept returns or exchanges.

Our Commitment to Getting It Right

While we cannot accept returns, we stand behind the quality of our work.

If something is not right due to:

• A production error
• A defect in materials or workmanship
• An order that does not match your approved proof

We will work with you to make it right.

What To Do If There’s an Issue

If you notice a problem with your order:

• Please contact us within 7 days of delivery
• Email us at customerservice@fieldandthreads.com
• Include your order number, a brief description of the issue, and photos showing the problem

This helps us review your request quickly and efficiently.

How We Handle Issues

Once we review your request, we will determine the best solution.

Depending on the situation, this may include:

• Remaking the affected items
• Issuing a partial or full credit
• Providing another fair resolution based on the circumstances

Proof Approval Matters

Before production begins, you will receive a digital proof for approval.

By approving your proof, you confirm the artwork layout, colors, placement, and sizing.

We cannot take responsibility for errors that were present in an approved proof.

A Note on Normal Variations

Custom decoration is a hands-on process, and small variations can occur.

• Thread colors, patch tones, and materials may appear slightly different in person than on screen

These minor differences are normal and are not considered defects.

Our Approach

Field & Threads is built to be simple, reliable, and quality-driven.

While custom products cannot be returned, you can count on us to stand behind our work and handle any legitimate issues with care and fairness.